Reply from Honto.jp

I ordered 3 Korean phrasebooks at Honto in March. It’s June now and I haven’t received them. I think I know the problem. The problem is Honto always writes shipping fee on the box (for example ¥1500). So maybe, just maybe, the custom opened my box, found out that the total price of the books were not the same with the shipping fee on the box, and then the custom decided to not to send the package as a punishment.

So today, I sent an e-mail to Honto to ask them not to write the shipping fee on the box.

And, their answer is: we can do nothing about it, that’s just the way we do things around here. And use EMS next time.

Well, not as blunt as I made it to be. But that’s more or less what they were saying. Here, read for yourself.

Reply from honto.jp

honto's reply

Great, so I lost 50 dollars over their policy, and they can’t do anything about it for my next order. What’s so hard about not writing shipping fee on the box? 말도 안돼요.

You might want to be careful about it if you order Japanese books with airmail from Honto. Use EMS for shipping, instead. Honto is not really bad, just not flexible.

PS: If you don’t speak Japanese but still want to buy Japanese stuff, try CDJapan, instead.###

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11 thoughts on “Reply from Honto.jp

  1. I’m sorry to hear about your experience in Honto. BTW, have you recieved your books already? Anyway, how do you send and e-mail inquiry to Honto? The thing is, I had two separate orders from them (all done in the same day and same account and info used). So I was just wondering if they would charge the shipping altogether or separately due to the separate purchase of books. : /

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    • Just an update. I sent Honto an e-mail inquiry about the situation 8 hours ago and received a reply from them a few minutes back. They said they will be delivering the two separate orders separately because they had already prepared the orders (which was really fast!). Hmmm… Well, they also said that next time we can try cancelling the orders asap (like a few mins or an hour or two after making the transaction) if we would like to have changes made to it. Well, lesson learned. Will keep this in mind from now on. Annnd… I also opted for EMS just like you suggested in your post. Thank you so much for your answers to my question. Very much appreciated. You have a great day. : )

      P.S. I’ll post an update later on how my first Honto orders went through using EMS.

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  2. Personally, I stopped to buy to cdjapan because wrapping material and protections looked like a bad joke and books were very damaged when they come here.

    About honto, normally every company writes shipping cost on parcel, so I feel like this story was a kind of custom abuse or maybe your parcel was simply lost during travel, I don’t know.

    I also had bad stories when I bought to foreign countries.

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    • Ugh. Bad packaging. I really hate that when that happens. CDJapan is fine with me, though. Maybe because Japan is not very far from my country Indonesia. Other companies usually write: SHIPPING FEE, Honto didn’t. Maybe it has improved now(?) but I will never buy from Honto again.

      Like

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